Cancellation policy
Last updated 2026-07-26-posthog
When an operator cancels a trip after hiring a pilot, refunds and pilot cancellation fees depend on how far in advance the trip is cancelled. Pilot post-hire withdrawals count toward application limits described below.
Operator cancellation tiers
| Time before first departure | Pilot cancellation fee |
|---|---|
| More than 72 hours | 0% |
| 24–72 hours | 25% |
| Less than 24 hours | 50% |
Refunds and cancellation fees settle 24.00 hours after cancellation to allow for dispute review.
Trips already settled under a prior policy honor the fee tier locked at hire.
Pilot application limits
Pilots who cancel 2 or more hired trips within 90 days may not apply to new trips for 14 days after the most recent cancellation.